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Return Policy


We accept returns within 7 days from the delivery date of your purchase. If 7 days have gone by since the delivery of your purchase we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items:
Sale items
Gift cards
Undergarments 
International orders

Refunds:
To complete your return, we require a receipt or proof of purchase.
Please email info@eliseballegeer.com with your reason for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: 
Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@eliseballegeer.com.

Exchanges: 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eliseballegeer.com and send your item to:

Elise Ballegeer
4418 4th Ave #2
Brooklyn, NY 11220

Shipping
Please mail the product you're returning to:

Elise Ballegeer
4418 4th Ave #2
Brooklyn, NY 11220

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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